Glossary of Terms
Key operational terminology, definitions, and common questions.
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Everything you need to learn, prepare, and stay informed.
ACADEMY PROGRESS—Verified quiz results
VENDOR STATUSNot connectedSet by HLM
ASSIGNED CONTRACTS—Admin-managed
PASSING REQUIREMENT80%Minimum passing score
LEARN AT YOUR PACE
Sequential modulesCore Academy Modules
Complete each module in order. The next module unlocks after a verified score of 80% or higher.
Sign in to load your verified module results. The preview does not fabricate completion records.
Module 6.1 is required only when a company vehicle is used. Existing Google Forms and video links will be connected after access review.
YOUR OPPORTUNITIES
My Contracts
Vendors can work across multiple client contracts. HLM assigns eligibility separately from Academy completion.
▣Assignments will appear hereOnly authenticated, administrator-approved assignments will be displayed.
Browse all client resources →START HERE
Academy Orientation
▶HLM Vendor Academy IntroductionExisting orientation video to be connected
Review the introduction before completing Vendor Welcome and Knowledge Check #1.
EXPLORE EVERY CLIENT
Client Resource Library
Browse general client information. Assigned modules and gig authorization remain controlled by HLM.
QUICK REFERENCE
Vendor Performance Guide
Essential information for consistent, professional service.
Settlement Schedule
Settlement periods run Sunday–Saturday, with weekly settlements issued Thursday.
SunMonTueWedThuFriSat
Thursday is the settlement issue day for the preceding completed period.Vendor Standards
Performance expectations, communication, safety, and proof-of-delivery requirements.
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Support & Contacts
Operations Performance
Performance reviews, concerns, and follow-up questions.
opsperformance@tryhungry.comDispatch
Delivery assistance and live operational concerns. Follow the established dispatch process for urgent issues.
Dispatch@tryhungry.comVendor Support
Payroll, HR support, onboarding, and vendor administration.
vendors@tryhungry.comOPERATIONAL TOOLS
Forms & Reports
Secure submission links will be added after HLM confirms the approved forms.
Sign in to view forms available to your vendor profile. HLM controls permissions.
Authorized forms
Sign in to load your permitted forms. Company vehicle inspections are not available to personal-vehicle vendors.
HLM AUTHORIZED STAFF ONLY
Administration
Manage vendor eligibility, company vehicle authorization, client assignments, and approved resource links.
Vendor Access
Client Contract Assignments
Choose a vendor above, then grant or revoke each client assignment.
Approved Forms & Resources
Links are stored server-side. Only connect forms that independently enforce equivalent access restrictions.
Important: Hiding a Google Form URL does not secure its direct link. Do not connect inspection forms until the form provider or first-party submission endpoint checks the same authorization.
Have questions?
Need additional clarification? Contact the Operations Performance Team to arrange a Q&A session.